Case Study – QC Signs & Graphics
A national health plan needed adequate levels of trained resources to ensure Quality Control QC of critical data used as part of compliance and customer services. SDLC Partners created and implemented an optimized resource allocation strategy to provide flexible, highly-trained resources to meet fluctuating demand. As a health plan of national renown, our client must maintain a high level of quality control to ensure that key customer data is properly coded and maintained in the appropriate systems. Inaccurate or improperly-documented data within the operational workflow impacts a health plan in four ways:. Maintaining and managing a knowledgeable, seasoned staff to perform this quality control function was difficult due to fluctuating demand, difficulty optimizing resource capacity, loss of domain knowledge, and ongoing training and development requirements.
Quality Assurance/Quality Control; Case Studies—Introduction
Knowing that all the major tyre suppliers from around the UK and Europe will see this sign, and even while on site our installation team were approached by one. Britannia tyres whom have multiple depots asked if we could do the same for them as well, replace their signage which in some places had been up over 20 years! They are also hard wearing suitable for the environment we needed them to be fitted in as shown in pictures.
With headquarters in Burbank and offices in 44 countries, Eurofins Digital Media Services is a leader in media quality control, technical analysis, and media testing for numerous TV broadcasters, motion picture studios, OTT, and independent content producers. Our team worked with Eurofins to reimagine their media QC experience and ensure the UX was stellar across all touchpoints. Auditing existing UX practices and libraries for repeatable patterns consistent with the brand. Researching user needs, behaviors, critical workflows, and pain points. Working with the technical leadership to define and architect the 'Core UX' for the application environment.